Refund & Return Policy

At Aurelune Health, we want you to feel confident in your purchase. That’s why all eligible orders are backed by our 30-Day Money-Back Guarantee.

This policy applies to orders shipped within the United States only.

30-Day Money-Back Guarantee

If you’re not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

To request a refund or return, contact us at info@aurelunehealth.com within the 30-day period. Please include your order number and the email address used to place your order so we can assist you as quickly as possible.

Please do not send a return to us without contacting us first. Returns sent without prior authorization may not be accepted.

Returns

If we require your product to be returned, we will provide you with instructions on how and where to send it.

Authorized returns should be sent to:

Aurelune Health
30 N Gould St, STE R
Sheridan, WY 82801
USA

Please contact us before mailing anything to this address to ensure your return is properly authorized and processed.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at info@aurelunehealth.com.

Please include your order number and, where applicable, photos showing the issue. We’ll review the situation and work to make it right.

Exceptions

Certain items may not be eligible for return, including:

• Gift cards

• Items specifically marked as final sale

• Products that have been excessively used, intentionally damaged, altered, or misused

• Items returned without prior authorization

If you’re unsure whether your order qualifies, contact us at info@aurelunehealth.com before sending anything back.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please contact us about returning the original item. Once the return is approved, you may place a new order for the product you want.

Refunds

Once we have reviewed and approved your refund request, your refund will be issued to your original payment method.

Please allow up to 10 business days after your refund has been issued for it to appear on your account. Processing times vary depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@aurelunehealth.com.

Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective, incorrect, or otherwise required by applicable law.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

If your return qualifies for prepaid return shipping, we will provide a return shipping label or additional instructions when your return is approved.

United States Only

Aurelune Health currently ships to and accepts returns from customers within the United States only. This Refund & Return Policy does not apply to international orders.

Contact Us

If you have any questions about a return, refund, or our 30-Day Money-Back Guarantee, please contact us:

Aurelune Health
Email: info@aurelunehealth.com
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA