Shipping policy
Shipping Policy
Last updated: September 4, 2026
Thank you for shopping with Aurelune Health.
Order Processing
Orders are generally processed within 1–3 business days after they are placed.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing time is separate from shipping/transit time.
United States Shipping
Most U.S. orders typically arrive within approximately 3–8 business days after dispatch.
Shipping times are estimates and may vary depending on destination, carrier performance, holidays, weather, and other factors.
International Shipping
Where international delivery is offered, transit times may vary substantially depending on destination and customs processing.
Customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by the destination country unless otherwise stated during checkout.
Tracking
When tracking is available, tracking details will normally be sent to the email address provided during checkout after the order has shipped.
Tracking information may take some time to update after the carrier receives the package.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address.
If you notice an error, contact support@aurelunehealth.com as quickly as possible.
We cannot guarantee that an address can be changed after an order has entered fulfillment.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
Lost or Delayed Packages
Carrier delays can occasionally occur.
If tracking shows no meaningful movement for an extended period or you believe your package may be lost, contact us at support@aurelunehealth.com and we will assist with reviewing the shipment.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Ask household members or neighbors.
- Contact the shipping carrier.
- Contact us if you still cannot locate the package.
We will assist where reasonably possible.
Damaged Shipments
If your order arrives damaged, contact support@aurelunehealth.com with your order number and photographs of the damaged item and packaging.
Contact
Aurelune Health
30 N Gould St, STE R
Sheridan, WY 82801
USA
Email: support@aurelunehealth.com